Return & Exchange
HOW TO START A RETURN
1. Contact us by Email to start your return.
2. Once we receive your request, we’ll be in touch and provide return instructions and refund options - you'll need to reply with your preferred refund option.
3. You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
4. That's it! Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.
30 Days easy Return/Exchange
We have high quality control standard to make sure all the products we ship in perfect conditions, if you are not 100% satisfied with the items you received, we gladly accept the return&exchange within 30 days of receipt, please make sure items in new condition. Note that overdue requests may not be accepted.
1.You have 30 days to decide if an item is right for you, if not, you can come to us within 30 days of receipt.
2. Flash sale, Bras&Bra Sets, Panties, Special offer are not covered by warranty and non-returnable.
3. Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
4. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.
5. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
6. Remember to take extra care to pack your return package properly so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference in case you need to check the status with the carrier before it reaches us.